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Tuesday, September 19 • 3:45pm - 4:30pm
Innovating Around the Enterprise-wide Patient Experience

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The patient experience begins with patient access--how patients find providers and schedule appointments. Fittingly, patient access is increasingly a core component of health systems' initiatives to enhance the overall patient experience and differentiate their organizations. In this first panel of the conference, panelists will share some of the transformative access initiatives they've implemented, with a focus on those spanning multiple points of access.

Moderators
avatar for Julie Yoo, MBA, MS

Julie Yoo, MBA, MS

Chief Product Officer & Co-Founder, Kyruus
Julie is a Co-Founder of Kyruus and serves as the company’s Chief Product Officer. She was previously the VP of Clinical Product Strategy at Generation Health, where she oversaw the development of the company’s clinical programs and data analytics platform. Julie also led the Product Management efforts at Knome, the private arm of George... Read More →

Speakers
avatar for Karen Appelbaum

Karen Appelbaum

Director, Patient Engagement, Providence St. Joseph Health
Karen leads the strategy and operations for the Patient Engagement Center at Providence St. Joseph Health. In this role Karen develops innovative programs and technologies to simplify and improve the way both patients and physicians navigate the vast services and clinicians available across Providence. Prior to working for Providence, Karen was a consultant with Huron Consulting Group leading performance improvement initiatives in patient access and revenue cycle for health systems across the country. Karen has a Masters in Healthcare Administration from the University of Minnesota and a... Read More →
avatar for Sarah Kier

Sarah Kier

Director of Operations, Patient Access, Emory Healthcare
Sarah Kier has over 14 years of healthcare management experience and is currently serving as Director of Operations at The Emory Clinic for Patient Access and Referral Management. Sarah holds a Bachelor’s degree in Management and Organizational Design from Loyola University of Ch... Read More →
avatar for Dave Kriesand

Dave Kriesand

VP, Consumer Experience Center, Banner Health
Dave Kriesand is the Vice President of the Consumer Experience Center at Banner Health. In his current role, Dave is accountable for the overall executive leadership and operations management of multiple contact center locations and customer experience strategy in support of all... Read More →


Tuesday September 19, 2017 3:45pm - 4:30pm
The Fairmont Copley Plaza, Venetian Room 138 St James Ave, Boston, MA 02116

Attendees (12)