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Wednesday, September 20 • 8:00am - 9:00am
Best Practices in Transitioning to Centralized Patient Access

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More and more health systems are moving—or considering moving—to a centralized patient access model. Successfully making this change requires effective project planning, stakeholder engagement, technology solutions, and more. In the opening session to this track, panelists will share their experiences operationalizing, scaling, and continuously improving their centralized access centers and offer insights to other organizations pursuing similar transitions.

Moderators
avatar for Sailu Challapalli, MEng, MBA

Sailu Challapalli, MEng, MBA

VP, Account Management, Kyruus
Sailu Challapalli is the VP of Account Management. She joined Kyruus in April 2014. Her main responsibilities include assessing patient access at Kyruus client hospitals and healthcare delivery organizations, consulting and implementation support, and product strategy. Prior to Kyruus, Sailu spent 5 years at McKinsey... Read More →

Speakers
avatar for Meredith Ballotta

Meredith Ballotta

Director, Patient Care Access, UCSF Health
Ms. Ballotta is the Director of Patient Care Access at UCSF Health. She oversees a team responsible for improving referral management, optimizing capacity and utilization, implementing innovative access solutions and supporting growth through strategic partnerships. Prior to joi... Read More →
avatar for Lisa E. Griffin, MBA, CCCM

Lisa E. Griffin, MBA, CCCM

Hospital Systems Director of Access, Houston Methodist
Lisa serves as Hospital Systems Director of Access at Houston Methodist Hospital; she also has 29 years of healthcare experience with 20 years in healthcare management at the Cleveland Clinic.  She has strategically worked to aid other organizations design call center, telephony platforms and physician practice efficiencies... Read More →
avatar for Gary Gordon

Gary Gordon

Senior Manager, Business Solutions in Patient Access, Emory Healthcare
Gary Gordon is the Senior Manager, Business Solutions in Patient Access at Emory Healthcare, supporting centralized registration, scheduling and schedule management workflows through project management, process improvement and solution design. Gary’s current focus is the implemen... Read More →
avatar for Eric Lewis

Eric Lewis

Director, Ambulatory Access Solutions, Community Health Network
Eric Lewis joined Community Health Network in 2013 as the Manager of the Ambulatory Contact Center. In this role he was responsible for the start-up of the central scheduling department and focused on the strategic evolution. In Eric’s current position as Directory of Ambulatory Access Solutions he is responsible for the development of innovative strategies and solutions that will increase access to the... Read More →
avatar for Michael Yaitanes

Michael Yaitanes

Administrative Director, UCLA Health Patient Communication Center
Michael is the Administrative Director of the UCLA Health Patient Communication Center (PCC), of which he is responsible for the planning, design, and implementation, and has grown to over 350 employees since 2012. He has 12 years of combined experience focused on enhancing patient access to health care services in academic health... Read More →


Wednesday September 20, 2017 8:00am - 9:00am
The Fairmont Copley Plaza, State Suite A 138 St James Ave, Boston, MA 02116

Attendees (5)