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Wednesday, September 20 • 2:00pm - 3:00pm
Innovating to Put Patient Experience in the Spotlight

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Delivering the kind of patient experience that delights patients, engages them, and keeps them loyal to your health system requires continuous innovation. Our panel of industry innovators will share some of the key ways they've raised the bar on patient experience and provide their perspectives on what it takes to deliver a truly differentiated experience.

Moderators
avatar for Carrie Liken

Carrie Liken

Head of Industry, Healthcare, Yext
Carrie Liken recently joined Yext as the company’s first Head of Industry for Healthcare. In her role, Liken leads all healthcare-related activities, including product and partnership development. Over the last fifteen years, Liken has gained experience in the government, legal, nonprofit, and for-profit sectors, focusing on healthcare and health policy. For the last 8.5 years, she worked for Google, where she worked with healthcare organizations of all sizes to better understand the patient journey... Read More →

Speakers
avatar for Matt Gove

Matt Gove

Chief Consumer Officer, Piedmont Healthcare
Matt Gove is Chief Consumer Officer for the Atlanta-based Piedmont Healthcare System. Matt oversees marketing, communications, patient experience, government relations and community benefit for the growing seven-hospital system. Matt works system-wide to focus on Piedmont’s customers... Read More →
avatar for Kathleen Keavany

Kathleen Keavany

Senior Director, Disease Center Operations, Dana-Farber Cancer Institute
Kathleen “Katie” Keavany is a senior health care administrator with over 24 years of experience in clinical operations, service line development, financial management, access and patient satisfaction. Katie serves as the Senior Director of Disease Center Operations within the Department of Adult Ambulatory Services at the Dana-Farber Cancer Institute in Boston, ranked as the best cancer center in New England and #4 nationally by US News... Read More →
avatar for Aaron Martin

Aaron Martin

EVP, Chief Digital Officer, Providence St. Joseph Health
Aaron Martin is responsible for digital, mobile and online marketing at PSJH, a not-for-profit health system that combines Providence Health & Services and St. Joseph Health, together comprising 106,000 caregivers across 50 hospitals and 829 clinics. He is also responsible for early stage/venture tech. and medical device investments for... Read More →
avatar for Subra Sripada

Subra Sripada

EVP, Chief Transformation Officer & Chief Information Officer, Beaumont Health
Subra Sripada is executive vice president, chief transformation officer and chief information officer at Beaumont Health, Michigan’s largest health care system, based on inpatient admissions and net patient revenue. | | Sripada came to Beaumont Health from Beaumont Health System, where he served as executive vice president, chief administrative officer and chief information officer. He joined Beaumont in 2008 as associate chief information officer, later advancing to vice president and chief information officer and then senior vice president and chief information officer. | | Prior to joining Beaumont Health System, Sripada served in a leadership role at PricewaterhouseCoopers, a global management consulting firm, where he consulted on health information technology and business strategy in the U.S. and internationally. He has also held leadership positions at CapGemini Ernst... Read More →


Wednesday September 20, 2017 2:00pm - 3:00pm
The Fairmont Copley Plaza, Grand Ballroom 138 St James Ave, Boston, MA 02116

Attendees (11)