Loading…
This event has ended. View the official site or create your own event → Check it out
This event has ended. Create your own
View analytic

Sign up or log in to bookmark your favorites and sync them to your phone or calendar.

Tuesday, September 19
 

8:00am

Registration & Breakfast (Customers/CAB only)
Tuesday September 19, 2017 8:00am - 9:00am
Kyruus HQ 222 Berkeley Street, 7th Floor, Boston, MA

8:45am

User Forum (Customers/CAB Only)
Tuesday September 19, 2017 8:45am - 12:00pm
Kyruus HQ 222 Berkeley Street, 7th Floor, Boston, MA

1:00pm

Registration & Lunch
Tuesday September 19, 2017 1:00pm - 2:30pm
The Fairmont Copley Plaza, St. James/Singleton 138 St James Ave, Boston, MA 02116

2:30pm

Welcome & Opening Remarks
Moderators
avatar for Erin Jospe, MD

Erin Jospe, MD

Chief Medical Officer, Kyruus
Erin Jospe is the Chief Medical Officer of Kyruus, Inc., Prior to joining Kyruus, Inc., Erin was the Chief Medical Officer at PatientKeeper, an electronic health record overlay solution providing a complete electronic clinical workflow for physicians on both desktop and mobile... Read More →

Speakers
avatar for Graham Gardner, MD, MBA

Graham Gardner, MD, MBA

CEO & Co-Founder, Kyruus
Graham is the Co-Founder and the CEO of Kyruus. Prior to Kyruus, Graham was a Venture Executive at Highland Capital Partners where he co-founded Generation Health and served as the company’s Chief Medical Officer through its acquisition by CVS Caremark. He is also the Co-Founder... Read More →


Tuesday September 19, 2017 2:30pm - 3:00pm
The Fairmont Copley Plaza, Venetian Room 138 St James Ave, Boston, MA 02116

2:45pm

Taking Point: Principles for Leading Through Change
In today’s more volatile, unpredictable and complex business environments organizations can find themselves in almost constant states of change. In this presentation, Gleeson shares battle-tested principles leaders and managers can use to navigate the murky waters of organizational change. His inspirational delivery both motivates and educates audience members on Navy SEAL leadership principles that can be used to build high-performance cultures in the business world. 

Speakers
avatar for Brent Gleeson

Brent Gleeson

Entrepreneur, Writer & Speaker, Former Navy SEAL Combat Veteran
Brent Gleeson is a Navy SEAL combat veteran with multiple tours to Iraq and Africa. Upon leaving SEAL Team 5, Brent turned his discipline and battlefield lessons to the world of business and has become an accomplished entrepreneur, writer, and acclaimed speaker on topics ranging from leadership to building high performance teams. Brent has also starred in several reality shows including... Read More →


Tuesday September 19, 2017 2:45pm - 3:30pm
The Fairmont Copley Plaza, Venetian Room 138 St James Ave, Boston, MA 02116

3:45pm

Innovating Around the Enterprise-wide Patient Experience
The patient experience begins with patient access--how patients find providers and schedule appointments. Fittingly, patient access is increasingly a core component of health systems' initiatives to enhance the overall patient experience and differentiate their organizations. In this first panel of the conference, panelists will share some of the transformative access initiatives they've implemented, with a focus on those spanning multiple points of access.

Moderators
avatar for Julie Yoo, MBA, MS

Julie Yoo, MBA, MS

Chief Product Officer & Co-Founder, Kyruus
Julie is a Co-Founder of Kyruus and serves as the company’s Chief Product Officer. She was previously the VP of Clinical Product Strategy at Generation Health, where she oversaw the development of the company’s clinical programs and data analytics platform. Julie also led the Product Management efforts at Knome, the private arm of George... Read More →

Speakers
avatar for Karen Appelbaum

Karen Appelbaum

Director, Patient Engagement, Providence St. Joseph Health
Karen leads the strategy and operations for the Patient Engagement Center at Providence St. Joseph Health. In this role Karen develops innovative programs and technologies to simplify and improve the way both patients and physicians navigate the vast services and clinicians available across Providence. Prior to working for Providence, Karen was a consultant with Huron Consulting Group leading performance improvement initiatives in patient access and revenue cycle for health systems across the country. Karen has a Masters in Healthcare Administration from the University of Minnesota and a... Read More →
avatar for Sarah Kier

Sarah Kier

Director of Operations, Patient Access, Emory Healthcare
Sarah Kier has over 14 years of healthcare management experience and is currently serving as Director of Operations at The Emory Clinic for Patient Access and Referral Management. Sarah holds a Bachelor’s degree in Management and Organizational Design from Loyola University of Ch... Read More →
avatar for Dave Kriesand

Dave Kriesand

VP, Consumer Experience Center, Banner Health
Dave Kriesand is the Vice President of the Consumer Experience Center at Banner Health. In his current role, Dave is accountable for the overall executive leadership and operations management of multiple contact center locations and customer experience strategy in support of all... Read More →


Tuesday September 19, 2017 3:45pm - 4:30pm
The Fairmont Copley Plaza, Venetian Room 138 St James Ave, Boston, MA 02116

4:30pm

Break
Tuesday September 19, 2017 4:30pm - 4:45pm
The Fairmont Copley Plaza, Venetian Room 138 St James Ave, Boston, MA 02116

4:45pm

Meet Them Where They Are: A Common Sense Approach to Healthcare Consumerism
Six years ago, healthcare consumerism was still a fringe topic, just beginning to find its voice. Today, it’s a full-throated chorus created by consultants, technology companies and industry media, leaving many health systems confused about how best to move forward. Piedmont Healthcare’s Matt Gove will discuss how the health system tries to keep things simple by focusing on healthcare consumers when they are actually acting like consumers.

Speakers
avatar for Matt Gove

Matt Gove

Chief Consumer Officer, Piedmont Healthcare
Matt Gove is Chief Consumer Officer for the Atlanta-based Piedmont Healthcare System. Matt oversees marketing, communications, patient experience, government relations and community benefit for the growing seven-hospital system. Matt works system-wide to focus on Piedmont’s customers... Read More →


Tuesday September 19, 2017 4:45pm - 5:15pm
The Fairmont Copley Plaza, Venetian Room 138 St James Ave, Boston, MA 02116

5:15pm

Patient Access in an Evolving Political Landscape
A new and rapidly evolving U.S. political climate has far-reaching implications for health systems and the patients they serve. This panel will explore key changes to the healthcare landscape and their potential impacts on how provider organizations operate, how care delivery models evolve, and how patients access care.


Moderators
avatar for James B. Golden, Ph.D.

James B. Golden, Ph.D.

Managing Director, Healthcare IT, PwC
Jim is focused on technology, data and analytics strategy and development for payers, providers and life science companies. His work focuses on identifying and utilizing new data sources, technologies and analytics methods – including artificial intelligence and machine learning &ndash... Read More →

Speakers
avatar for Nathan Bays

Nathan Bays

Managing Director, Health Systems M&A Group, Cain Brothers
Nathan Bays is a Managing Director in the Health Systems M&A Group at Cain Brothers, advising health system, hospital, and physician clients on transactions, partnerships, and affiliations. He also works with growth-stage health care information technology and services companies, providing strategic counsel and advising on transformative opportunities... Read More →
avatar for Gary Gottlieb, MD, MBA

Gary Gottlieb, MD, MBA

CEO, Partners In Health
Gary Gottlieb is CEO of Partners In Health. From 2010-2015, he was CEO of Partners HealthCare. He is professor of psychiatry at Harvard, a member of the National Academy of Medicine, Chair of the Federal Reserve Bank of Boston, an executive partner at Flare Capital Partners and o... Read More →
avatar for Dave Levin, MD

Dave Levin, MD

Chief Medical Officer (Former CMIO at Cleveland Clinic), Sansoro Health
Dave Levin, MD is Chief Medical Officer for Sansoro Health where he focuses on bringing true interoperability to healthcare. Dave is a nationally recognized speaker, author & former CMIO for the Cleveland Clinic. He’s served in a variety of leadership and advisory roles for healthcare IT companies, health systems... Read More →
avatar for Robert Huckman, Ph.D.

Robert Huckman, Ph.D.

Professor, Harvard Business School
Robert Huckman is the Albert J. Weatherhead III Professor of Business Administration at Harvard Business School, the Faculty Chair of the HBS Health Care Initiative, and the Chair of the MBA Required Curriculum. His research focuses on operational improvement and consumerism in t... Read More →


Tuesday September 19, 2017 5:15pm - 6:00pm
The Fairmont Copley Plaza, Venetian Room 138 St James Ave, Boston, MA 02116

7:00pm

Welcome Reception at Skywalk Observatory
Soaring 50 floors above the Back Bay, Boston's only sky-high vantage point for sweeping 360 degree views of Greater Boston and beyond. 

Network with other attendees throughout the evening as we kick-off ATLAS 2017!

Tuesday September 19, 2017 7:00pm - 9:00pm
Top of the Hub Prudential Tower, 800 Boylston St, Boston, MA 02199
 
Wednesday, September 20
 

7:00am

Registration & Breakfast
Wednesday September 20, 2017 7:00am - 8:00am
The Fairmont Copley Plaza, Ballroom Foyer 138 St James Ave, Boston, MA 02116

8:00am

Innovating to Improve Care Transitions
While patient access often refers to the point of entry to a health system, a more holistic view encompasses not only that initial patient interaction, but also future care transitions within the system. Effectively coordinating care and retaining patients in network is a universal challenge for hospitals and health systems. Our panelists will share some of the ways they're innovating to improve these care transitions and support better clinical outcomes for their patients.

Moderators
avatar for David Roberts, MD

David Roberts, MD

Dean for External Education, Harvard Medical School
Dr. David H. Roberts is the inaugural Dean for External Education and Associate Professor of Medicine at HMS. David’s team builds innovative educational programs for learners around the globe leveraging new technologies and advances in learning sciences.  David is a pulmonary/critical care physician and he is currently an Aspen Health Innovators Fellow... Read More →

Speakers
avatar for Corinne Ehretsman, MBA

Corinne Ehretsman, MBA

Executive Director, Medical Operations, Cleveland Clinic
A hospital executive for the past 17 years, as the Executive Director of Medical and Surgical Operations at Cleveland Clinic, Ms. Corinne Ehretsman supports hospital operations including inpatient flow/ throughput, bed utilization, admissions/ transfers; surgical operations for preoperative service and OR optimization; the PMO office of Enterprise Information Management and Analytics; Physician and Provider Relations; Call Center Operations, System-wide ICU Processes; and Pharmacy. Proceeding to her current role, Ms. Ehretsman was the Chief Administrator for Cleveland Clinic Children's Hospital and Cleveland Clinic... Read More →
avatar for Abe Warshaw, MD

Abe Warshaw, MD

Chief Access Services, Mount Sinai Health System
Abraham Warshaw, MD Chief and Medical Director of Access Services for Mount Sinai Health System and Associate Professor Population Health Science and Policy at Icahn School of Medicine. He is Emergency Medicine board certified and in his role oversees the operational, clinical an... Read More →
avatar for Joe Kimura, MD, MPH

Joe Kimura, MD, MPH

Chief Medical Officer, Atrius Health
Dr. Kimura is Chief Medical Officer of Atrius Health, an 800 physician independent multispecialty practice in Boston, MA. He has broad experience leading ambulatory care delivery system improvements with a particular interest in pragmatic applications of clinical informatics and data analytics in healthcare. Dr. Kimura speaks regularly on the future of health care data analytics in value based care. Since 2014, Dr. Kimura has co-chaired of the ONC HIT Policy... Read More →


Wednesday September 20, 2017 8:00am - 9:00am
The Fairmont Copley Plaza, Commonwealth Room 138 St James Ave, Boston, MA 02116

8:00am

Disrupting Health Care From the Inside: Lessons from Amazon
Health systems across the country are investing in innovative ways to tap into the growing trends of digital health and consumerism in healthcare. However, driving transformation in healthcare is no easy feat. Hear from a former Amazon executive on how his organization's digital team is incorporating lessons from the technology industry to disrupt health care from the inside.

Speakers
avatar for Aaron Martin

Aaron Martin

EVP, Chief Digital Officer, Providence St. Joseph Health
Aaron Martin is responsible for digital, mobile and online marketing at PSJH, a not-for-profit health system that combines Providence Health & Services and St. Joseph Health, together comprising 106,000 caregivers across 50 hospitals and 829 clinics. He is also responsible for early stage/venture tech. and medical device investments for... Read More →
avatar for Shweta Ponnappa

Shweta Ponnappa

Senior Director, Digital Marketing, Providence St. Joseph Health
Shweta Ponnappa is the Senior Director, Digital Marketing at PSJH. Shweta built and runs the system-wide digital marketing function for PSJH. As a digital leader with more than 14 years of experience in online marketing (including her most recent role at Amazon), Shweta currently... Read More →


Wednesday September 20, 2017 8:00am - 9:00am
The Fairmont Copley Plaza, State Suite B 138 St James Ave, Boston, MA 02116

8:00am

Best Practices in Transitioning to Centralized Patient Access
More and more health systems are moving—or considering moving—to a centralized patient access model. Successfully making this change requires effective project planning, stakeholder engagement, technology solutions, and more. In the opening session to this track, panelists will share their experiences operationalizing, scaling, and continuously improving their centralized access centers and offer insights to other organizations pursuing similar transitions.

Moderators
avatar for Sailu Challapalli, MEng, MBA

Sailu Challapalli, MEng, MBA

VP, Account Management, Kyruus
Sailu Challapalli is the VP of Account Management. She joined Kyruus in April 2014. Her main responsibilities include assessing patient access at Kyruus client hospitals and healthcare delivery organizations, consulting and implementation support, and product strategy. Prior to Kyruus, Sailu spent 5 years at McKinsey... Read More →

Speakers
avatar for Meredith Ballotta

Meredith Ballotta

Director, Patient Care Access, UCSF Health
Ms. Ballotta is the Director of Patient Care Access at UCSF Health. She oversees a team responsible for improving referral management, optimizing capacity and utilization, implementing innovative access solutions and supporting growth through strategic partnerships. Prior to joi... Read More →
avatar for Lisa E. Griffin, MBA, CCCM

Lisa E. Griffin, MBA, CCCM

Hospital Systems Director of Access, Houston Methodist
Lisa serves as Hospital Systems Director of Access at Houston Methodist Hospital; she also has 29 years of healthcare experience with 20 years in healthcare management at the Cleveland Clinic.  She has strategically worked to aid other organizations design call center, telephony platforms and physician practice efficiencies... Read More →
avatar for Gary Gordon

Gary Gordon

Senior Manager, Business Solutions in Patient Access, Emory Healthcare
Gary Gordon is the Senior Manager, Business Solutions in Patient Access at Emory Healthcare, supporting centralized registration, scheduling and schedule management workflows through project management, process improvement and solution design. Gary’s current focus is the implemen... Read More →
avatar for Eric Lewis

Eric Lewis

Director, Ambulatory Access Solutions, Community Health Network
Eric Lewis joined Community Health Network in 2013 as the Manager of the Ambulatory Contact Center. In this role he was responsible for the start-up of the central scheduling department and focused on the strategic evolution. In Eric’s current position as Directory of Ambulatory Access Solutions he is responsible for the development of innovative strategies and solutions that will increase access to the... Read More →
avatar for Michael Yaitanes

Michael Yaitanes

Administrative Director, UCLA Health Patient Communication Center
Michael is the Administrative Director of the UCLA Health Patient Communication Center (PCC), of which he is responsible for the planning, design, and implementation, and has grown to over 350 employees since 2012. He has 12 years of combined experience focused on enhancing patient access to health care services in academic health... Read More →


Wednesday September 20, 2017 8:00am - 9:00am
The Fairmont Copley Plaza, State Suite A 138 St James Ave, Boston, MA 02116

9:00am

Break
Wednesday September 20, 2017 9:00am - 9:30am
The Fairmont Copley Plaza State Street Foyer

9:00am

Product Showcase
Wednesday September 20, 2017 9:00am - 9:30am
The Fairmont Copley Plaza, St. James 138 St James Ave, Boston, MA 02116

9:30am

Change Management in Regards to Engaging Provider Groups
Physician executive leaders are held accountable for the outcomes of various initiatives and mandates, but without having formal authority to require action or incentivize change from the physicians involved. In this situation, physician leaders must take strategic and creative approaches to gain stakeholder buy-in, influence progress, and ultimately drive meaningful change. In this session, panelists will share how they’ve successfully navigated change management in such scenarios.

Moderators
avatar for Erin Jospe, MD

Erin Jospe, MD

Chief Medical Officer, Kyruus
Erin Jospe is the Chief Medical Officer of Kyruus, Inc., Prior to joining Kyruus, Inc., Erin was the Chief Medical Officer at PatientKeeper, an electronic health record overlay solution providing a complete electronic clinical workflow for physicians on both desktop and mobile... Read More →

Speakers
avatar for M. Alex Schiaffino, MD FAAFP

M. Alex Schiaffino, MD FAAFP

Medical Director, Access Center, Summa Health System
Medical Director of Summa Health System Clinical Access Center. The CAC in Akron serves close to 500 physicians in the ACO with after hour answering services and nurse triage. Additionally, we coordinate access for a multispecialty, integrated, medical group in the Akron area.  O... Read More →
avatar for Marjorie Bessel, MD

Marjorie Bessel, MD

VP & CMO Community Delivery, Banner Health
Marjorie Bessel, M.D. is VP & CMO for Community Delivery at Banner Health. She has responsibility for Chief Medical Officers of acute care hospitals including tertiary, community and critical access hospitals, Urgent Care/ Ambulatory, Pharmacy and Transfer Services. Her focus for... Read More →
avatar for Chi-Cheng Huang, MD

Chi-Cheng Huang, MD

Associate Chief Medical Officer, Lahey Health
Dr. Chi Huang has spent the last two decades as a practicing physician and health care leader affecting the wellbeing of patients, families, and communities in Boston and abroad. Dr. Huang is currently the associate chief medical officer at Lahey Hospital Burlington, department c... Read More →


Wednesday September 20, 2017 9:30am - 10:30am
The Fairmont Copley Plaza, Commonwealth Room 138 St James Ave, Boston, MA 02116

9:30am

Managing Your Brand's Reputation Across the Web
The rise of consumerism in healthcare involves patients not only being more scrupulous about their healthcare decisions, but also following a "purchase process" that looks increasingly similar to other industries. With patients frequently factoring ratings and reviews of providers into their decisionmaking, and so many different websites collecting and publishing them, how can health system marketers effectively manage their brands online? Our panelists will share how they're approaching this growing challenge.

Moderators
avatar for Aaron Clifford

Aaron Clifford

SVP of Marketing, Binary Fountain
Aaron is Binary Fountain’s senior vice president of marketing. He brings over 15 years’ experience in healthcare to his current role. Prior to Binary Fountain, Aaron served as HCA’s senior director of digital marketing solutions. He created the vision for their reputation management program and oversaw the... Read More →

Speakers
avatar for Val Lopez

Val Lopez

Assistant Vice President, Digital Marketing, University of Miami Health System
Val Lopez currently serves as assistant vice president of Digital Marketing for the University of Miami Health System. Val oversees the execution of all digital marketing initiatives, customer relationship management (CRM), web and mobile development and creating an optimal digital patient experience. Prior to joining the University of Miami Health System in 2016, he served as the Director, Digital Marketing for Baptist Health South Florida... Read More →
avatar for Alexandra Morehouse

Alexandra Morehouse

Chief Marketing Officer, Banner Health
Alexandra Morehouse is currently the Chief Marketing Officer for Banner Health. Prior to that, she served Chief Brand Evangelist for Kaiser Permanente during the critical implementation of the Affordable Care Act. During that time, Morehouse rolled out strategic communications be... Read More →


Wednesday September 20, 2017 9:30am - 10:30am
The Fairmont Copley Plaza, State Suite B 138 St James Ave, Boston, MA 02116

9:30am

Rethinking the Role of Patient Access in Your Revenue Cycle
Speakers
avatar for Traci Head

Traci Head

System Director Access Center and System Bed Placement, Norton Healthcare
Traci serves as System Director of Access and System Bed Placement for Norton Healthcare. She joined Norton Healthcare as a registered pediatric nurse in 2009 working at Norton Children’s Hospital.  In her current role she supports patient throughput, bed utilization, admissions/transfers, nurse triage line, access center functions, and relationships with rural hospital affiliates, as well as central scheduling for employed practices... Read More →
avatar for Craig Johnson, MHA

Craig Johnson, MHA

System Director, Access, Norton Healthcare
Craig Johnson, MHA holds a Bachelors of Arts in Biology from the University of Louisville, a Master of Health Administration from the University of Kentucky, and completed an Administrative Fellowship at Duke University Health System.  During his time at Duke, he held multiple leadership positions with the Duke Cancer Institute and Private Diagnostic Clinic... Read More →


Wednesday September 20, 2017 9:30am - 10:30am
The Fairmont Copley Plaza, State Suite A 138 St James Ave, Boston, MA 02116

10:30am

Break
Wednesday September 20, 2017 10:30am - 11:00am
The Fairmont Copley Plaza State Street Foyer

10:30am

Product Showcase
Wednesday September 20, 2017 10:30am - 11:00am
The Fairmont Copley Plaza, St. James 138 St James Ave, Boston, MA 02116

11:00am

Access Revisited: TeleHealth and Virtual Encounters
Speakers
avatar for Michael Nochomovitz, MD

Michael Nochomovitz, MD

Senior Vice President, Chief Clinical Integration & Network Development Officer, New York Presbyterian (NYP)
Michael Nochomovitz, M.D. is the Senior Vice President, Chief Clinical Integration & Network Development Officer (CCINDO) of New York Presbyterian (NYP). He was the inaugural leader of the new Physician Services Division of New York Presbyterian.  Prior to joining NYP, Dr. Nochomovitz had been recognized nationally for his development at the University Hospital System in Cleveland (UH), of their integrated physician network and associated services... Read More →
avatar for Seth Bokser, MD, MPH

Seth Bokser, MD, MPH

Chief Medical Officer, OneView Healthcare / UCSF
Seth Bokser, MD, MPH is a practicing pediatric hospitalist, board-certified clinical informaticist at the UCSF Benioff Children’s Hospital and the Betty Irene Moore Women’s Hospital.  He is the Chief MedIcal Officer of Oneview Healthcare--a global interactive patient care company... Read More →


Wednesday September 20, 2017 11:00am - 12:00pm
The Fairmont Copley Plaza, Commonwealth Room 138 St James Ave, Boston, MA 02116

11:00am

Putting Access at Patient's Fingertips: Enabling Online Scheduling
Accenture predicts that over 60% of patients will use self-scheduling by 2019. Health systems nationwide are working to modernize the digital experiences they offer to patients and meet growing demand for online scheduling. While simple in concept, offering online scheduling is no overnight event. In this session, speakers will share their strategies and advice around gaining internal buy-in, driving patient adoption, and driving the overall success of online scheduling initiatives.

Moderators
avatar for Travis Moore, RN, MBA

Travis Moore, RN, MBA

SVP, Market Solutions, Kyruus
Travis Moore is Senior Vice President of Market Solutions at Kyruus. Prior to joining Kyruus, Travis was with Influence Health for 12 years – starting his career as a Sales Account Executive, then transitioning into the Director of Sales role, and later becoming the VP of their Sales / Product Specialty team. Additionally at Influence... Read More →

Speakers
avatar for Elevsis Delgadillo

Elevsis Delgadillo

Senior Director Digital Business Technology, Banner Health
Elevsis Delgadillo is currently the Sr Director, Digital Business Technology, at Banner Health. Prior to Banner Elevsis worked for Blue Cross Blue Shield of Arizona as Sr Manager, eChannel. Prior to this, he held similar roles with organizations such as Zions Bancorp, Chase, Well... Read More →
avatar for Michael Lawless

Michael Lawless

Sr. Product Manager, John Muir Health
Michael Lawless is a Sr. Product Manager for John Muir Health, a regional healthcare system in the California Bay Area.  In his 2 year tenure, Michael established multi-channel online scheduling as well as manages the Find A Doctor and virtual-visit components of John Muir... Read More →
avatar for Katie Logan

Katie Logan

Vice President, Experience, Piedmont Healthcare
Serving as vice president of Patient Experience for Piedmont Healthcare, Katie is responsible for the development and execution of Piedmont's experience strategy. She leads the practices and innovations that emphasize the consistent delivery of patient centered care, while transforming access, choice and overall experience. Joining Piedmont in 2009, Katie supported the cardiovascular service line and physician enterprise as the VP of Strategy and Professional Services leading business development and strategic planning. She most recently served as... Read More →
avatar for Gregg Meyer, MD

Gregg Meyer, MD

Chief Clinical Officer, Partners Healthcare
Chief Clinical Officer of the Partners Healthcare System in Boston, Massachusetts, responsible for overall direction, operations, and management of system aspects of healthcare delivery throughout the Partners Healthcare delivery system. Dr. Meyer is also a Professor of Medicine... Read More →


Wednesday September 20, 2017 11:00am - 12:00pm
The Fairmont Copley Plaza, State Suite B 138 St James Ave, Boston, MA 02116

11:00am

Building a Roadmap for Patient Access Within a CIN

Optimizing patient access is a journey, not an overnight endeavor. In this session, Ellen will share how she has approached defining a patient access vision and mapping out how to achieve it, with insights on engaging key stakeholders, establishing project phases, and tracking progress against goals.


Speakers
avatar for Ellen Smith, P.T., M.P.A., FACHE

Ellen Smith, P.T., M.P.A., FACHE

VP, Business Development & Access, Summa Health System
Ellen joined the Summa Health leadership team in August of 2014.  In her current role as Vice President, Business Development & Access, she provides leadership and strategic oversight of system-wide business development, physician recruitment, and access center functions.   She is responsible for creating a system-wide access strategy including identification, evaluation, and prioritization of patient and physician access initiatives across entities and sites of care... Read More →


Wednesday September 20, 2017 11:00am - 12:00pm
The Fairmont Copley Plaza, State Suite A 138 St James Ave, Boston, MA 02116

12:15pm

Lunch
Wednesday September 20, 2017 12:15pm - 1:30pm
The Fairmont Copley Plaza, Ballroom Foyer 138 St James Ave, Boston, MA 02116

12:15pm

Product Showcase
Wednesday September 20, 2017 12:15pm - 1:30pm
The Fairmont Copley Plaza, Ballroom Foyer 138 St James Ave, Boston, MA 02116

1:15pm

Healthcare In the Age Of Transparency
Given recent industry pressures, transparency is becoming increasingly important in healthcare.  In order to get access to the information they want, today's consumers are going online where 80% of healthcare decisions start.  Now more than ever, health systems and hospitals must build their websites to provide the relevant information to guide a patient's decision. 

Speakers
avatar for Alexandra Morehouse

Alexandra Morehouse

Chief Marketing Officer, Banner Health
Alexandra Morehouse is currently the Chief Marketing Officer for Banner Health. Prior to that, she served Chief Brand Evangelist for Kaiser Permanente during the critical implementation of the Affordable Care Act. During that time, Morehouse rolled out strategic communications be... Read More →


Wednesday September 20, 2017 1:15pm - 2:00pm
The Fairmont Copley Plaza, Grand Ballroom 138 St James Ave, Boston, MA 02116

2:00pm

Innovating to Put Patient Experience in the Spotlight
Delivering the kind of patient experience that delights patients, engages them, and keeps them loyal to your health system requires continuous innovation. Our panel of industry innovators will share some of the key ways they've raised the bar on patient experience and provide their perspectives on what it takes to deliver a truly differentiated experience.

Moderators
avatar for Carrie Liken

Carrie Liken

Head of Industry, Healthcare, Yext
Carrie Liken recently joined Yext as the company’s first Head of Industry for Healthcare. In her role, Liken leads all healthcare-related activities, including product and partnership development. Over the last fifteen years, Liken has gained experience in the government, legal, nonprofit, and for-profit sectors, focusing on healthcare and health policy. For the last 8.5 years, she worked for Google, where she worked with healthcare organizations of all sizes to better understand the patient journey... Read More →

Speakers
avatar for Matt Gove

Matt Gove

Chief Consumer Officer, Piedmont Healthcare
Matt Gove is Chief Consumer Officer for the Atlanta-based Piedmont Healthcare System. Matt oversees marketing, communications, patient experience, government relations and community benefit for the growing seven-hospital system. Matt works system-wide to focus on Piedmont’s customers... Read More →
avatar for Kathleen Keavany

Kathleen Keavany

Senior Director, Disease Center Operations, Dana-Farber Cancer Institute
Kathleen “Katie” Keavany is a senior health care administrator with over 24 years of experience in clinical operations, service line development, financial management, access and patient satisfaction. Katie serves as the Senior Director of Disease Center Operations within the Department of Adult Ambulatory Services at the Dana-Farber Cancer Institute in Boston, ranked as the best cancer center in New England and #4 nationally by US News... Read More →
avatar for Aaron Martin

Aaron Martin

EVP, Chief Digital Officer, Providence St. Joseph Health
Aaron Martin is responsible for digital, mobile and online marketing at PSJH, a not-for-profit health system that combines Providence Health & Services and St. Joseph Health, together comprising 106,000 caregivers across 50 hospitals and 829 clinics. He is also responsible for early stage/venture tech. and medical device investments for... Read More →
avatar for Subra Sripada

Subra Sripada

EVP, Chief Transformation Officer & Chief Information Officer, Beaumont Health
Subra Sripada is executive vice president, chief transformation officer and chief information officer at Beaumont Health, Michigan’s largest health care system, based on inpatient admissions and net patient revenue. | | Sripada came to Beaumont Health from Beaumont Health System, where he served as executive vice president, chief administrative officer and chief information officer. He joined Beaumont in 2008 as associate chief information officer, later advancing to vice president and chief information officer and then senior vice president and chief information officer. | | Prior to joining Beaumont Health System, Sripada served in a leadership role at PricewaterhouseCoopers, a global management consulting firm, where he consulted on health information technology and business strategy in the U.S. and internationally. He has also held leadership positions at CapGemini Ernst... Read More →


Wednesday September 20, 2017 2:00pm - 3:00pm
The Fairmont Copley Plaza, Grand Ballroom 138 St James Ave, Boston, MA 02116

3:00pm

Break
Wednesday September 20, 2017 3:00pm - 3:30pm
The Fairmont Copley Plaza, Rostrum 138 St James Ave, Boston, MA 02116

3:00pm

Product Showcase
Wednesday September 20, 2017 3:00pm - 3:30pm
The Fairmont Copley Plaza, St. James 138 St James Ave, Boston, MA 02116

3:30pm

Driving Systemness & Building a Sense of Community With Your Providers
How do health systems go from operating as groups of care facilities linked primarily in name to functioning as true systems? Maximizing the benefits of health systems for patient care, provider satisfaction, and organizational performance requires effective care coordination, provider engagement, change management, and more. Our panelists will share strategies they've utilized to drive "systemness" and what they've learned in the process.

Moderators
avatar for Erin Jospe, MD

Erin Jospe, MD

Chief Medical Officer, Kyruus
Erin Jospe is the Chief Medical Officer of Kyruus, Inc., Prior to joining Kyruus, Inc., Erin was the Chief Medical Officer at PatientKeeper, an electronic health record overlay solution providing a complete electronic clinical workflow for physicians on both desktop and mobile... Read More →

Speakers
avatar for Claus Hamann, MD, MS, FACP

Claus Hamann, MD, MS, FACP

Vice-President, Population Health, Beacon Health / Eastern Maine Healthcare Systems
Dr. Claus Hamann is vice-president for population health at Beacon Health, the risk- and value- contracting subsidiary of Eastern Maine Healthcare Systems, Brewer ME. A board-certified internist, geriatrician and clinical informatician, he is responsible for utilization and quality improvement for... Read More →
avatar for Katie Logan

Katie Logan

Vice President, Experience, Piedmont Healthcare
Serving as vice president of Patient Experience for Piedmont Healthcare, Katie is responsible for the development and execution of Piedmont's experience strategy. She leads the practices and innovations that emphasize the consistent delivery of patient centered care, while transforming access, choice and overall experience. Joining Piedmont in 2009, Katie supported the cardiovascular service line and physician enterprise as the VP of Strategy and Professional Services leading business development and strategic planning. She most recently served as... Read More →
avatar for Inga Lennes, MD, MPH, MBA

Inga Lennes, MD, MPH, MBA

SVP, Service Excellence and Practice Improvement, Mass General Hospital/MGPO
Dr. Lennes is the MGPO senior vice president for service excellence and practice improvement, as well as a clinically active thoracic medical oncologist, director of the pulmonary nodule clinic, and quality of care researcher. Since coming to MGH in 2009, she has become a leader in the Cancer Center... Read More →
avatar for Kim Swafford

Kim Swafford

Chief Operating Officer, Providence St. Joseph Health
Kim is COO of Clinical Program Services at Providence St. Joseph Health (PSJH). In this role, she has been focused on scaling best practices and developing system-wide Clinical Institutes. Her passion has been on focusing on how both patients and providers access our clinical programs and services... Read More →


Wednesday September 20, 2017 3:30pm - 4:30pm
The Fairmont Copley Plaza, Grand Ballroom 138 St James Ave, Boston, MA 02116

4:30pm

Moneyball: The Art of Winning an Unfair Game
Speakers
avatar for Paul DePodesta

Paul DePodesta

Cleveland Browns Chief Strategy Officer, Entrepreneur & Subject of Moneyball
Paul DePodesta has made a career of evaluating, measuring, and assigning value to talent, as documented in Michael Lewis’s book, Moneyball: The Art of Winning an Unfair Game. The Moneyball methodology has become a mainstay strategy for business leaders looking for new approaches for overhauling stagnant systems. | | After graduating Cum Laude from Harvard College with a degree in economics, DePodesta worked in the Canadian Football League and the American Hockey League. He then joined the Cleveland Indians Baseball Club as an intern in Player Development. Within a year, the Indians made him the advance scout for the Major League team, and two years later he was appointed Special Assistant to the General Manager. | | DePodesta served as Assistant General Manager of the Oakland Athletics from 1999 to... Read More →


Wednesday September 20, 2017 4:30pm - 5:30pm
The Fairmont Copley Plaza, Grand Ballroom 138 St James Ave, Boston, MA 02116

5:30pm

Closing Remarks
Speakers
avatar for Graham Gardner, MD, MBA

Graham Gardner, MD, MBA

CEO & Co-Founder, Kyruus
Graham is the Co-Founder and the CEO of Kyruus. Prior to Kyruus, Graham was a Venture Executive at Highland Capital Partners where he co-founded Generation Health and served as the company’s Chief Medical Officer through its acquisition by CVS Caremark. He is also the Co-Founder... Read More →


Wednesday September 20, 2017 5:30pm - 5:45pm
The Fairmont Copley Plaza, Grand Ballroom 138 St James Ave, Boston, MA 02116

7:00pm

Fenway Park Tour & Reception
The networking event will kick off with a tour of the oldest ballpark in Major League Baseball, where you will see Pesky's pole and sit atop the world famous Green Monster. Following the tour, you'll have a chance to network with other attendees and gain powerful insights to take back to your organizations.

Wednesday September 20, 2017 7:00pm - 9:00pm
Fenway Park - Wheels Up Clubhouse 4 Yawkey Way, Boston, MA 02215