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Tuesday, September 19
 

3:45pm

Innovating Around the Enterprise-wide Patient Experience
The patient experience begins with patient access--how patients find providers and schedule appointments. Fittingly, patient access is increasingly a core component of health systems' initiatives to enhance the overall patient experience and differentiate their organizations. In this first panel of the conference, panelists will share some of the transformative access initiatives they've implemented, with a focus on those spanning multiple points of access.

Moderators
avatar for Julie Yoo, MBA, MS

Julie Yoo, MBA, MS

Chief Product Officer & Co-Founder, Kyruus
Julie is a Co-Founder of Kyruus and serves as the company’s Chief Product Officer. She was previously the VP of Clinical Product Strategy at Generation Health, where she oversaw the development of the company’s clinical programs and data analytics platform. Julie also led the... Read More →

Speakers
avatar for Karen Appelbaum

Karen Appelbaum

Director, Patient Engagement, Providence St. Joseph Health
Karen leads the strategy and operations for the Patient Engagement Center at Providence St. Joseph Health. In this role Karen develops innovative programs and technologies to simplify and improve the way both patients and physicians navigate the vast services and clinicians available... Read More →
avatar for Sarah Kier

Sarah Kier

Director of Operations, Patient Access, Emory Healthcare
Sarah Kier has over 14 years of healthcare management experience and is currently serving as Director of Operations at The Emory Clinic for Patient Access and Referral Management. Sarah holds a Bachelor’s degree in Management and Organizational Design from Loyola University of Chicago... Read More →
avatar for Dave Kriesand

Dave Kriesand

VP, Consumer Experience Center, Banner Health
Dave Kriesand is the Vice President of the Consumer Experience Center at Banner Health. In his current role, Dave is accountable for the overall executive leadership and operations management of multiple contact center locations and customer experience strategy in support of all... Read More →


Tuesday September 19, 2017 3:45pm - 4:30pm
The Fairmont Copley Plaza, Venetian Room 138 St James Ave, Boston, MA 02116

4:45pm

Meet Them Where They Are: A Common Sense Approach to Healthcare Consumerism
Six years ago, healthcare consumerism was still a fringe topic, just beginning to find its voice. Today, it’s a full-throated chorus created by consultants, technology companies and industry media, leaving many health systems confused about how best to move forward. Piedmont Healthcare’s Matt Gove will discuss how the health system tries to keep things simple by focusing on healthcare consumers when they are actually acting like consumers.

Speakers
avatar for Matt Gove

Matt Gove

Chief Consumer Officer, Piedmont Healthcare
Matt Gove is Chief Consumer Officer for the Atlanta-based Piedmont Healthcare System. Matt oversees marketing, communications, patient experience, government relations and community benefit for the growing seven-hospital system. Matt works system-wide to focus on Piedmont’s customers... Read More →


Tuesday September 19, 2017 4:45pm - 5:15pm
The Fairmont Copley Plaza, Venetian Room 138 St James Ave, Boston, MA 02116

5:15pm

Patient Access in an Evolving Political Landscape
A new and rapidly evolving U.S. political climate has far-reaching implications for health systems and the patients they serve. This panel will explore key changes to the healthcare landscape and their potential impacts on how provider organizations operate, how care delivery models evolve, and how patients access care.


Moderators
avatar for James B. Golden, Ph.D.

James B. Golden, Ph.D.

Managing Director, Healthcare IT, PwC
Jim is focused on technology, data and analytics strategy and development for payers, providers and life science companies. His work focuses on identifying and utilizing new data sources, technologies and analytics methods – including artificial intelligence and machine learning... Read More →

Speakers
avatar for Nathan Bays

Nathan Bays

Managing Director, Health Systems M&A Group, Cain Brothers
Nathan Bays is a Managing Director in the Health Systems M&A Group at Cain Brothers, advising health system, hospital, and physician clients on transactions, partnerships, and affiliations. He also works with growth-stage health care information technology and services companies... Read More →
avatar for Gary Gottlieb, MD, MBA

Gary Gottlieb, MD, MBA

CEO, Partners In Health
Gary Gottlieb is CEO of Partners In Health. From 2010-2015, he was CEO of Partners HealthCare. He is professor of psychiatry at Harvard, a member of the National Academy of Medicine, Chair of the Federal Reserve Bank of Boston, an executive partner at Flare Capital Partners and on... Read More →
avatar for Dave Levin, MD

Dave Levin, MD

Chief Medical Officer (Former CMIO at Cleveland Clinic), Sansoro Health
Dave Levin, MD is Chief Medical Officer for Sansoro Health where he focuses on bringing true interoperability to healthcare. Dave is a nationally recognized speaker, author & former CMIO for the Cleveland Clinic. He’s served in a variety of leadership and advisory roles for healthcare... Read More →
avatar for Robert Huckman, Ph.D.

Robert Huckman, Ph.D.

Professor, Harvard Business School
Robert Huckman is the Albert J. Weatherhead III Professor of Business Administration at Harvard Business School, the Faculty Chair of the HBS Health Care Initiative, and the Chair of the MBA Required Curriculum. His research focuses on operational improvement and consumerism in the... Read More →


Tuesday September 19, 2017 5:15pm - 6:00pm
The Fairmont Copley Plaza, Venetian Room 138 St James Ave, Boston, MA 02116
 
Wednesday, September 20
 

1:15pm

Healthcare In the Age Of Transparency
Given recent industry pressures, transparency is becoming increasingly important in healthcare.  In order to get access to the information they want, today's consumers are going online where 80% of healthcare decisions start.  Now more than ever, health systems and hospitals must build their websites to provide the relevant information to guide a patient's decision. 

Speakers
avatar for Alexandra Morehouse

Alexandra Morehouse

Chief Marketing Officer, Banner Health
Alexandra Morehouse is currently the Chief Marketing Officer for Banner Health. Prior to that, she served Chief Brand Evangelist for Kaiser Permanente during the critical implementation of the Affordable Care Act. During that time, Morehouse rolled out strategic communications between... Read More →


Wednesday September 20, 2017 1:15pm - 2:00pm
The Fairmont Copley Plaza, Grand Ballroom 138 St James Ave, Boston, MA 02116

2:00pm

Innovating to Put Patient Experience in the Spotlight
Delivering the kind of patient experience that delights patients, engages them, and keeps them loyal to your health system requires continuous innovation. Our panel of industry innovators will share some of the key ways they've raised the bar on patient experience and provide their perspectives on what it takes to deliver a truly differentiated experience.

Moderators
avatar for Carrie Liken

Carrie Liken

Head of Industry, Healthcare, Yext
Carrie Liken recently joined Yext as the company’s first Head of Industry for Healthcare. In her role, Liken leads all healthcare-related activities, including product and partnership development. Over the last fifteen years, Liken has gained experience in the government, legal... Read More →

Speakers
avatar for Matt Gove

Matt Gove

Chief Consumer Officer, Piedmont Healthcare
Matt Gove is Chief Consumer Officer for the Atlanta-based Piedmont Healthcare System. Matt oversees marketing, communications, patient experience, government relations and community benefit for the growing seven-hospital system. Matt works system-wide to focus on Piedmont’s customers... Read More →
avatar for Kathleen Keavany

Kathleen Keavany

Senior Director, Disease Center Operations, Dana-Farber Cancer Institute
Kathleen “Katie” Keavany is a senior health care administrator with over 24 years of experience in clinical operations, service line development, financial management, access and patient satisfaction. Katie serves as the Senior Director of Disease Center Operations within the... Read More →
avatar for Aaron Martin

Aaron Martin

EVP, Chief Digital Officer, Providence St. Joseph Health
Aaron Martin is responsible for digital, mobile and online marketing at PSJH, a not-for-profit health system that combines Providence Health & Services and St. Joseph Health, together comprising 106,000 caregivers across 50 hospitals and 829 clinics. He is also responsible for early... Read More →
avatar for Subra Sripada

Subra Sripada

EVP, Chief Transformation Officer & Chief Information Officer, Beaumont Health
Subra Sripada is executive vice president, chief transformation officer and chief information officer at Beaumont Health, Michigan’s largest health care system, based on inpatient admissions and net patient revenue. Sripada came to Beaumont Health from Beaumont Health System, where... Read More →


Wednesday September 20, 2017 2:00pm - 3:00pm
The Fairmont Copley Plaza, Grand Ballroom 138 St James Ave, Boston, MA 02116

3:30pm

Driving Systemness & Building a Sense of Community With Your Providers
How do health systems go from operating as groups of care facilities linked primarily in name to functioning as true systems? Maximizing the benefits of health systems for patient care, provider satisfaction, and organizational performance requires effective care coordination, provider engagement, change management, and more. Our panelists will share strategies they've utilized to drive "systemness" and what they've learned in the process.

Moderators
avatar for Erin Jospe, MD

Erin Jospe, MD

Chief Medical Officer, Kyruus
Erin Jospe is the Chief Medical Officer of Kyruus, Inc., Prior to joining Kyruus, Inc., Erin was the Chief Medical Officer at PatientKeeper, an electronic health record overlay solution providing a complete electronic clinical workflow for physicians on both desktop and mobile... Read More →

Speakers
avatar for Claus Hamann, MD, MS, FACP

Claus Hamann, MD, MS, FACP

Vice-President, Population Health, Beacon Health / Eastern Maine Healthcare Systems
Dr. Claus Hamann is vice-president for population health at Beacon Health, the risk- and value- contracting subsidiary of Eastern Maine Healthcare Systems, Brewer ME. A board-certified internist, geriatrician and clinical informatician, he is responsible for utilization and quality... Read More →
avatar for Katie Logan

Katie Logan

Vice President, Experience, Piedmont Healthcare
Serving as vice president of Patient Experience for Piedmont Healthcare, Katie is responsible for the development and execution of Piedmont's experience strategy. She leads the practices and innovations that emphasize the consistent delivery of patient centered care, while transforming... Read More →
avatar for Inga Lennes, MD, MPH, MBA

Inga Lennes, MD, MPH, MBA

SVP, Service Excellence and Practice Improvement, Mass General Hospital/MGPO
Dr. Lennes is the MGPO senior vice president for service excellence and practice improvement, as well as a clinically active thoracic medical oncologist, director of the pulmonary nodule clinic, and quality of care researcher. Since coming to MGH in 2009, she has become a leader... Read More →
avatar for Kim Swafford

Kim Swafford

Chief Operating Officer, Providence St. Joseph Health
Kim is COO of Clinical Program Services at Providence St. Joseph Health (PSJH). In this role, she has been focused on scaling best practices and developing system-wide Clinical Institutes. Her passion has been on focusing on how both patients and providers access our clinical programs... Read More →


Wednesday September 20, 2017 3:30pm - 4:30pm
The Fairmont Copley Plaza, Grand Ballroom 138 St James Ave, Boston, MA 02116