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The Shift to Centralized Access [clear filter]
Wednesday, September 20


Best Practices in Transitioning to Centralized Patient Access
More and more health systems are moving—or considering moving—to a centralized patient access model. Successfully making this change requires effective project planning, stakeholder engagement, technology solutions, and more. In the opening session to this track, panelists will share their experiences operationalizing, scaling, and continuously improving their centralized access centers and offer insights to other organizations pursuing similar transitions.

avatar for Sailu Challapalli, MEng, MBA

Sailu Challapalli, MEng, MBA

VP, Account Management, Kyruus
Sailu Challapalli is the VP of Account Management. She joined Kyruus in April 2014. Her main responsibilities include assessing patient access at Kyruus client hospitals and healthcare delivery organizations, consulting and implementation support, and product strategy. Prior to Kyruus... Read More →

avatar for Meredith Ballotta

Meredith Ballotta

Director, Patient Care Access, UCSF Health
Ms. Ballotta is the Director of Patient Care Access at UCSF Health. She oversees a team responsible for improving referral management, optimizing capacity and utilization, implementing innovative access solutions and supporting growth through strategic partnerships. Prior to joining... Read More →
avatar for Lisa E. Griffin, MBA, CCCM

Lisa E. Griffin, MBA, CCCM

Hospital Systems Director of Access, Houston Methodist
Lisa serves as Hospital Systems Director of Access at Houston Methodist Hospital; she also has 29 years of healthcare experience with 20 years in healthcare management at the Cleveland Clinic.  She has strategically worked to aid other organizations design call center, telephony... Read More →
avatar for Gary Gordon

Gary Gordon

Senior Manager, Business Solutions in Patient Access, Emory Healthcare
Gary Gordon is the Senior Manager, Business Solutions in Patient Access at Emory Healthcare, supporting centralized registration, scheduling and schedule management workflows through project management, process improvement and solution design. Gary’s current focus is the implementation... Read More →
avatar for Eric Lewis

Eric Lewis

Director, Ambulatory Access Solutions, Community Health Network
Eric Lewis joined Community Health Network in 2013 as the Manager of the Ambulatory Contact Center. In this role he was responsible for the start-up of the central scheduling department and focused on the strategic evolution. In Eric’s current position as Directory of Ambulatory... Read More →
avatar for Michael Yaitanes

Michael Yaitanes

Administrative Director, UCLA Health Patient Communication Center
Michael is the Administrative Director of the UCLA Health Patient Communication Center (PCC), of which he is responsible for the planning, design, and implementation, and has grown to over 350 employees since 2012. He has 12 years of combined experience focused on enhancing patient... Read More →

Wednesday September 20, 2017 8:00am - 9:00am
The Fairmont Copley Plaza, State Suite A 138 St James Ave, Boston, MA 02116


Rethinking the Role of Patient Access in Your Revenue Cycle
avatar for Traci Head

Traci Head

System Director Access Center and System Bed Placement, Norton Healthcare
Traci serves as System Director of Access and System Bed Placement for Norton Healthcare. She joined Norton Healthcare as a registered pediatric nurse in 2009 working at Norton Children’s Hospital.  In her current role she supports patient throughput, bed utilization, admissions/transfers... Read More →
avatar for Craig Johnson, MHA

Craig Johnson, MHA

System Director, Access, Norton Healthcare
Craig Johnson, MHA holds a Bachelors of Arts in Biology from the University of Louisville, a Master of Health Administration from the University of Kentucky, and completed an Administrative Fellowship at Duke University Health System.  During his time at Duke, he held multiple leadership... Read More →

Wednesday September 20, 2017 9:30am - 10:30am
The Fairmont Copley Plaza, State Suite A 138 St James Ave, Boston, MA 02116


Building a Roadmap for Patient Access Within a CIN

Optimizing patient access is a journey, not an overnight endeavor. In this session, Ellen will share how she has approached defining a patient access vision and mapping out how to achieve it, with insights on engaging key stakeholders, establishing project phases, and tracking progress against goals.

avatar for Ellen Smith, P.T., M.P.A., FACHE

Ellen Smith, P.T., M.P.A., FACHE

VP, Business Development & Access, Summa Health System
Ellen joined the Summa Health leadership team in August of 2014.  In her current role as Vice President, Business Development & Access, she provides leadership and strategic oversight of system-wide business development, physician recruitment, and access center functions.   She... Read More →

Wednesday September 20, 2017 11:00am - 12:00pm
The Fairmont Copley Plaza, State Suite A 138 St James Ave, Boston, MA 02116