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avatar for Dave Kriesand

Dave Kriesand

Banner Health
VP, Consumer Experience Center
Dave Kriesand is the Vice President of the Consumer Experience Center at Banner Health. In his current role, Dave is accountable for the overall executive leadership and operations management of multiple contact center locations and customer experience strategy in support of all consumer engagement services across the Banner Health Enterprise. Prior to joining Banner in June 2015, Dave held various customer-centric leadership roles at American Express over the last 20 years most notably in business process re-engineering, strategy and large scale contact centers. Dave holds a Bachelors of Science in Industrial Engineering from the University of Arizona and a Masters in Business Administration/Technology Management from the University of Phoenix.