avatar for Lisa E. Griffin, MBA, CCCM

Lisa E. Griffin, MBA, CCCM

Houston Methodist
Hospital Systems Director of Access

Lisa serves as Hospital Systems Director of Access at Houston Methodist Hospital; she also has 29 years of healthcare experience with 20 years in healthcare management at the Cleveland Clinic.  She has strategically worked to aid other organizations design call center, telephony platforms and physician practice efficiencies.  Lisa’s experience is well rounded.  She is also a certified executive through Cornell University.  She is also a physician practice set-up expert and certified call center manager.  She possesses a successful record of accomplishments and holds a reputation for formulating strategies to achieve improvement in service delivery and patient access.  She focuses on building an access culture that starts with hiring the best.  She systematically aligns patient, provider and employee satisfaction.  Lisa has strong leadership, goal setting, and coaching skills.  She is known for her tireless energetic work ethic towards achieving optimized access.  She has the ability to work with individuals at all levels and has an enhanced ability to align services across organizations.  Lisa has a passion for serving as a patient’s voice to filter out unnecessary roadblocks to medical access.  As a leader, she has designed and facilitated full system conversions.  She supports that measurement and employee engagement are keys to driving results and it is critical to transforming organizational culture.  Lisa has a passion for people development and a strong desire to continue to influence the patient experience by achieving uninhibited healthcare access and employee engagement – it is a journey that does not end.  She believes that focusing on system barriers, team development, and patient access the patient experience will be optimized.  Lisa is proud of the results she has experienced using this focused approach and welcomes the opportunity to share it.